Service Update

Aberdeen Store Re-Opened

 Our Aberdeen Store is open Monday - Saturday 10AM-5PM.

Le Coq Sportif!

Warehouse Protocols

Our warehouse still remains open with a small but strong team in place and with the implemented safe working measures which follow the UK Government’s COVID-19 Social Distancing rules to ensure the safety and wellbeing of our workforce.

We liaised with our staff members and they are all comfortable to be at work with the following procedures implemented:

               - A daily personal hand washing routine and clean-down checklist is now in place.

               - Shirting & Polo Tops.

               - All breaks including lunch will be staggered and taken individually.

               - Outerwear & Jackets.

               - All breaks including lunch will be staggered and taken individually.

               - Taps, surfaces, door handles, computers, and scanners will be disinfected at the start and end of each day.

               - Reduced daily personnel in-line with social distancing.

               - Staff are assigned to different zones and workstations on any given workday.

               - Track & Sports Tops.

               - Daily tasks such as picking and packing will be completed by one staff member only.

               - Outgoing goods will be handled by one staff member only.

               - Choosing a selection results in a full page refresh.

               - Shirting & Polo Tops.

If you place an order with us, we will endeavour to send out your order as soon as possible but please expect some delays in processing and shipping.

We will regularly publish updates to this page and everything is under continuous review so please check frequently and contact our Customer Service team on +44 (0) 1224 593425 or [email protected] should you have any further enquiries as we will remain on-hand to assist.

Shipping

Due to the current situation, there are still significant impacts on Parcelforce being able to maintain their usual service levels which means that they have suspended their service guarantees.

UK Shipping

As of January 2021, we have turned next day delivery (when order is placed before 2PM) back on. All other UK shipments will be sent out on standard delivery (3-5 working days).

Also, in order to uphold both Parcelforce's staff and our customers as much as possible, they have introduced changes to their delivery procedure in the UK, and all information is available via their site.

Please also note that we will not be shipping over the weekend so if your order is placed after 2pm on Friday it will not be processed until Monday.

International Shipping

Due to the continually evolving exceptional circumstances, we are closely monitoring the situation at an individual country level and because of this we are also suspending our international delivery guarantees as we expect to experience some delivery delays.

We are still accepting international orders, however, please note that orders placed with our Euro Priority service will not be processed due to the continually evolving exceptional circumstances, but we are closely monitoring the situation and will update our customers and this page when we have more information.

Please expect delays due to the introduction of Brexit and the ongoing delays due to the coronavirus, we can no longer guarantee our usual service levels.

Depending on the value of your order you may be charged VAT in your country as we have now taken away VAT from EU orders due to Brexit.

If your order is marked as exporting our courier recommends it can take around 14 working days for a parcel to update from saying "Exported from the UK" on the online tracking.

Exporting does not mean that the parcel has not moved, just that it has not been scanned into the delivery depot in your country yet.

We can only see the tracking that is available to the customer which is exporting from the UK, This could mean it is awaiting flight or that it has arrived in your country and not been scanned yet.

In the majority of cases, our services are continuing as normal and details of any country suspensions and the latest updates are available at www.parcelforce.com/service-updates

Depot Collection 

We strongly advise customers not to travel to visit depots to hand over or collect parcels. We request that customers arrange a redelivery by emailing our customer service team. If you have no other option and need to collect parcels, please observe social distancing principles which will be on display in the depots. 

ParcelForce have also made amendments to their missed delivery policy which you can find here www.parcelforce.com/coronavirus

Returns & Exchanges

If you would like to make a return this must be done within 14 days from the day you have received it.

Unfortunately, due to the ongoing COVID-19 situation and the extensive safety measures that we have in place at our warehouse, there are slight delays occurring but once your return has been received by us, we aim to process it within 7 working days.