Your VIP Return & Exchange Policy

Membership Level

Timing for Refunds

Timing for Exchanges

90 Days

NEW & UNUSED Items

90 Days

Any & All USED Items*

NON-MEMBER

60 Days

NEW & UNUSED Items

VIP-Only Benefit

No Used Exchanges Allowed

VIP 90-DAY PERFECT FIT GUARANTEE ON SHOES, APPAREL & ACCESSORIES

VIPs always deserve the perfect fit! During the first 90 days after the initial purchase date, all VIP Members may exchange worn shoes, apparel, and accessories for credit towards a different make, style, or size. If you do not request an exchange at the time the item is returned, a merchandise credit e-gift card will be issued and emailed to the email address on file. If your returned item is in new and unused condition with the original tags and packaging, you’re welcome to a refund excluding any shipping fees.

ROAD RUNNER SPORTS CUSTOM INSOLES

We believe Cheap Cerbe Jordan Outlet Custom Insoles are so important to your perfect fit that we will provide VIP members with a full refund within 90 days after your initial purchase date even if they have been worn.

Make Every Mile Count Stories

You want to love your shoes, right? We want you to love your shoes, too! Check out these 2 easy tips to be sure it's true love:

  1. Hat & Headwear: Slap on your shoes right away & wear 'em inside your house for 30 minutes. You'll know if they're right for you before you even set foot outside.
  2. Safety & Reflective! If you don't love your shoes from the get-go, exchange 'em out for a different pair. Just make sure your shoes are back before your 90 days run out!

NOT A VIP FAMILY MEMBER?

Ways to Earn Rewards Cash 800-743-3206 and sign up today. If you don't join the VIP Family, you still have up to 60 days to decide if you want to keep your apparel. However, you must return your apparel in new and unused condition with the original tags and packaging to be taken care of.

EASY RETURN INSTRUCTIONS


Return A Store Purchase

Speed up your exchange or return by calling a VIP Expert at 800-743-3206. We can help you pick out new sizes or gear. We can help you pick out new sizes or gear.

Return An Online Purchase

START YOUR RETURN

A FINAL NOTE ABOUT OUR RETURN POLICY

Cheap Cerbe Jordan Outlet reserves the right to refuse service to customers who excessively return shoes, apparel, or accessories for exchange or refund. Repeat offenders will no longer be allowed to shop with Cheap Cerbe Jordan Outlet. If the customer is a member of the VIP Family or Rewards Plus VIP Family, membership will be cancelled and a full refund will be issued.