Help
Shipping
FREE SHIPPING on orders over $49
*NOT VALID ON ORDERS TO ALASKA AND HAWAII. NOT VALID ON PREVIOUS PURCHASES. VALID FOR LIMITED TIME ONLY.
Oversized shipping charges may apply to some items due to large size or bulkiness.
Longboard skateboards and skate rail can only be shipped FedEx Ground.
Snowboards: $10 shipping surcharge per item. Can only be shipped via FedEx Ground.
Bikes: $15 shipping surcharge per item. Can only be shipped via FedEx Ground.
Surf and paddle boards: $20 for short boards and paddle boards and $99 for long boards. Can only be shipped via FedEx Ground.
Minimum cart value for shipping eligibility is $15.00 after discounts.
| Order Amount | Economy | Ground | FedEx 2Day | FedEx Overnight |
|---|---|---|---|---|
| World of Outlaws | $6.95 | $10.95 | $15.95 | $21.95 |
| $49.01 - $100.00 | FREE | $12.95 | $16.95 | $22.95 |
| $100.01 - $150.00 | FREE | $13.95 | $17.95 | $23.95 |
| $150.01 - $200.00 | FREE | $14.95 | $18.95 | $24.95 |
| $200.01 - $250.00 | FREE | $15.95 | $19.95 | $25.95 |
| $250.01 - $300.00 | FREE | $16.95 | $20.95 | $26.95 |
| over $300.00 | FREE | $17.95 | $21.95 | $27.95 |
| Method | Shipping Time |
|---|---|
| Economy |
Deliver-It Ground (CA, AZ and NV only): Arrives in 1-2 business days FedEx Ground Economy: Arrives in 5-8 business days days can vary based on location* Arrives to APO and FPO in 4-6 weeks* |
| Ground |
Deliver-It Ground (CA, AZ and NV only): Arrives in 1-2 business days FedEx Ground: Arrives in 3-7 business days |
| FedEx 2Day | Arrives in 2 business days |
| FedEx Overnight | Shorts & Boardshorts |
Business days are Monday - Friday, excluding holidays. Shipping Time does not include processing time of 1-2 business days.
*Deliver-It Ground available to California, Arizona and Nevada.
* Packages shipping to Alaska or Hawaii take 10-15 business days for delivery with FedEx Ground Economy. APO
The North Face
delivery.
*Alaska & Hawaii - add $10.00 (Shipping takes about 10-15 business days with FedEx Ground Economy)
** No Saturday or Sunday deliveries for order shipped with FedEx 2Day & FedEx Overnight. Orders
shipping via FedEx 2Day and FedEx Overnight to Alaska, Hawaii and rural domestic addresses may require
an additional business day to arrive. FedEx Ground delivers Monday through Saturday and may require an
additional business day to arrive to rural domestic addresses.
To track your order please click on the following link: Track My
Order
For additional assistance please contact us by email, Live chat, or call us directly at
866-484-5597.
We are available Monday-Friday from 6AM-6PM PST and Saturday's from 7AM-3:30PM PST.
Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 4:00 p.m. PST) are typically processed and shipped within 24-48 business hours. Once an order has processed, delivery time depends on the chosen shipping method. After your order has been processed and shipped you will receive a shipping confirmation that contains the tracking details.
| Economy | Ground | FedEx 2Day** | FedEx Overnight** |
|---|---|---|---|
| Collars, Harnesses & Leashes Collars, Harnesses & Leashes |
Shoelaces & Shoe Charms Collars, Harnesses & Leashes |
2 Business Days | 1 Business Day |
Orders shipped via FedEx Ground Economy will arrive via US Postal Service. Delivery days can vary based on location.
OnTrac Ground available to select California, Arizona, Nevada, Oregon, Washington, Utah, Colorado and Idaho locations only.
*APO/FPO Orders may take 4-6 weeks. **Expedited orders shipping to Alaska, Hawaii and rural domestic addresses may require an additional business day to arrive. No Saturday or Sunday deliveries on orders shipped via FedEx 2Day and Overnight.
If an item is not available in our warehouse, we do our best to find your item in one of our other locations. If the item is available at another location, it will be shipped in its own package. These items can take an additional 2-3 business days to process. After it ships, you will be sent an email with your tracking information.
Gift Cards that are purchased from Tillys.com are shipped via FedEx. The following shipping methods are available for gift cards:
| FedEx Ground Economy (5-10 Business days) | FedEx Ground (3-7 Business Days) | FedEx 2 Business Day | FedEx Next Business Day |
|---|---|---|---|
| Free | Free | $10.95 | $14.95 |
Alaska & Hawaii - add $10.00
NOTE: There are no additional charges for the purchase of multiple Gift Cards. If your Gift Card is
shipped with other products, the Gift Card will be included in the order with no additional shipping
charges. P.O. Box, APO, and FPO addresses are automatically shipped via FedEx Ground Economy. Orders shipped
via FedEx Ground Economy (5-8 Business Days) will arrive via US Postal Service.
No Saturday or Sunday deliveries on orders shipped via FedEx.
Yes, orders are able to be shipped to P.O. boxes, and also to A.P.O., or F.P.O. addresses. These orders
are automatically shipped via FedEx Ground Economy. FedEx Ground Economy takes about 5-8 business days. Delivery
days can vary based on location.
*APO/FPO orders may take 4-6 weeks for delivery. Unfortunately tracking numbers are not sent out on
APO/FPO shipments.
To view our Shipping Methods please: Click Here
Unfortunately an order may only be shipped to one address. To have items shipped to another address a new order would need to be placed.
We apologize that you have not received your order. To report a missing package, please contact our customer service department at (866) 484-5597 Monday-Friday from 6AM-6PM PST and Saturday's from 7AM-3:30PM PST. We look forward to resolving this issue for you as soon as possible.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund. We are unable to re-ship orders that are returned to us as undeliverable without speaking to the customer. If you would still like the items that were purchased please contact us by phone at 866-484-5597 Monday-Friday from 6AM-6PM PST and Saturday's from 7AM-3:30PM PST, by email or through Live Chat.
All the items in your cart will be shipped to the listed shipping address using the same shipping method. Items can be designated for in-store pick at one of our CerbeShops stores as well as ship to home during the checkout process.
Sorry, we are temporarily not shipping internationally.