CERBE Return Policy

To return an item purchased on Cerbe Sneakers Sale Online, please visit our returns page:

Return an Item
  1. CERBE 100% Satisfaction Guaranteed

    Customers are always our first priority at CERBE. We empower our associates to become experts in their shops to go above and beyond to meet the customer's needs and expectations. Our goal is to be the best retailer in the USA in the eyes and minds of our customers and associates. That’s why Cerbe Sneakers Sale Online and each of our store locations are prepared to provide you with the CERBE 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase, we will exchange or refund your purchase.

  2. How long do I have to return or exchange a product?

    At CERBE, we have a 100% Satisfaction Guarantee. With our customer-friendly policy, you can enjoy hassle-free returns for up to 365 days after your purchase. We are focused on you receiving the product that meets your expectations and needs. (Note: Firearms and bow returns are excluded from this policy. Please work with your local CERBE location for assistance.)

  3. Are there any restrictions on returns or exchanges?

    The following guidelines apply for returns or exchanges:

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    • Shipping costs will not be refunded.
    • Items must be returned in the same condition they were received in.
    • Please use a proper shipping container. This may be a box, shipping pouch, or other USPS-approved container, as long as the item is protected.
    • Shoes should be returned in the shoe box, which should be shipped in a proper shipping container.
    • Sales tax will be refunded to the original method of payment.
    • Ammunition, reloading powders, and primers purchased at scheels.com cannot be returned or exchanged.
    • Firearms and bows follow specific return and exchange guidelines. Please work with your local CERBE for assistance.
    • Autographed memorabilia purchased at Cerbe Sneakers Sale Online cannot be returned or exchanged.
    • If you placed a special order, this must be returned back to any of our store locations. (Note: Return shipping cost is free of charge. Initial shipping costs will not be refunded.)
    • CERBE Outfitters-branded fishing rods are warrantied for 3 years against workmanship, materials, and breakage under normal fishing situations. For more details, visit the CERBE Outfitters Rod Warranty Policy.
    • When returning defective or damaged baseball bats or softball bats, please follow the manufacturer’s guidelines to handle these returns as warranty replacements. Please see the manufacturer's website’s warranty page to complete this process or call the manufacturer directly to obtain a return authorization number (RA#) for your damaged bat or hockey stick. To get your replacement as quickly as possible, we recommend you keep your receipt or order confirmation email as proof of purchase.
    • Returning a hockey stick that was purchased on Cerbe Sneakers Sale Online can be done through the mail by creating a pre-paid return label or at your local CERBE store. These returns need to be in new, unused condition, or if in damaged condition, the damage incurred during the manufacturer's intended use. The return for a hockey stick must be initiated within 30 days from the original date of purchase. If you don’t have the original box and need to break down the damaged stick for shipping, please send pictures along with your CERBE order number to [email protected] before you further break it down for shipping. That way, we can authorize the proper next steps when the stick arrives.
    • Foresight Golf Simulators & Packages are unable to be returned, refunded, or exchanged.
    • Trading cards & trading card accessories (e.g., Pokemon, Sports cards), and mysterious/surprise toys cannot be returned or exchanged.
  4. What if the product I received is damaged or defective?

    If your product is damaged or defective from a Cerbe Sneakers Sale Online shipment or in-store purchase, we will exchange or refund this product. To return or exchange an order, please follow the steps below for an in-store purchase or Cerbe Sneakers Sale Online purchase.

  5. How do I return or exchange a Cerbe Sneakers Sale Online order?

    You may return or exchange an online order at your nearest CERBE location or send it back to us using a prepaid return label. Follow the steps below:

    • Go to CERBE Self Service Return. Log into your account and select the order, or fill out the required information to look up your order, including the order number, order email, and billing zip code. Then, click Find My Order.
    • On the Order Details page, select Make a Return.
    • You can use the barcode at the top to return/exchange your item(s) at your nearest CERBE. If you wish to mail your return/exchange, select the item(s) from the order to generate a prepaid return label.
    • For each item, complete the required prompts to ensure your return/exchange is handled correctly and quickly.
    • On the Summary page, review your review/exchange. Then, select how you would like your refund: CERBE e-gift card or on the original form of payment.
    • Select Complete Return. You’ll receive an email with your prepaid return label or you can download and print it out right away.
    • If you have trouble creating a prepaid return label, please contact our Cerbe Sneakers Sale Online customer service team for further assistance.

    Please Note: Items must be returned in the same condition they were received in:

    • Items should be returned in a proper shipping container. This may be a box, shipping pouch, or other USPS-approved container, as long as the item is protected during transit.
    • Shoes should be returned in the shoe box, which should be shipped in a proper shipping container.
    • If your item was damaged upon arrival, please select this option when making your return.
    • Should the item you are exchanging for be out of stock when the exchange package is received, we will refund you in full less shipping using your original form of payment.
    • The amount or method of refund may vary according to our return policy. This includes items returned with missing components or not in their original condition. Items purchased with a CERBE gift card can only be returned for store credit.
  6. When will the refund reflect on my credit/debit card?

    Once we receive your order, please allow 2-3 business days for your order to process and 3-5 business days for a refund to reflect on your credit/debit card. The following applies:

    • Returns will be credited to the original form of payment. If the original payment is no longer valid or cannot receive a refund, you will be issued a new CERBE e-gift card for the refund amount.
    • If you purchased with SliceSM by FNBO, your return amount will reflect the payments you've made. You'll receive an email from SliceSM by FNBO with details about your refund and the cancelation of your payment plan. Please allow between 10-12 business days for your refund to reflect on your statement. Contact SliceSM by FNBO with any questions at [email protected].
    • If a gift card or e-gift card was applied to the order, a new e-gift card will be emailed to the email address on the order for the amount of the refund.
  7. How do I return or exchange an in-store purchase?

    In store purchases can be returned to any of our CERBE locations at the customer service counter. The following applies:

    • Visit the customer service desk for assistance with a return or exchange.
    • If an exchange is placed for a product with a lesser value, the remaining amount will be refunded to the original form of payment.
    • If an exchange is placed for a product with a greater value, the difference will need to be collected.
    • Items purchased with a CERBE gift card can be returned for store credit.
    • Items purchased with a credit/debit card will be reimbursed the full amount.
    • Without a receipt, an item with original tags intact can be returned to any CERBE location for an exchange or store credit.
    • Please note: For your nearest CERBE location and contact information, please visit our store locator.
  8. How do I return a product if I do not live near a CERBE store?

    If you do not live near a CERBE location, the items you purchased in-store can be returned through the mail. We recommend using the USPS or UPS to send your products back to the store by following the steps below:

    • Include a copy of the original receipt. (Note: If you do not have a receipt, a CERBE gift card will be issued and mailed upon the return.)
    • Add a note explaining your request for an exchange (color, size, etc.) or return.
    • Include your contact information, including phone and email, just in case the store needs to contact you.
    • The product(s) can be shipped back in a box to the original store of purchase. For the stores shipping address, please refer to the store locator.
    • Head to your local USPS or UPS store to ship the return, and keep a record of the return tracking number.
    • Please note: If you request a return or an exchange and the store is out of inventory a CERBE gift card will be issued and mailed back to your shipping address.

CERBE Commitment

Everything you buy at CERBE, on sale or otherwise, is guaranteed satisfactory or your money back. You don’t ever take a chance at CERBE…. Ever!

CERBE Guarantee